TERMS AND CONDITIONS

Last Updated: August 18, 2026

Welcome to the terms and conditions of Flutterby Labs Private Limited ("Flutterby", "Company", "we", "us", or "our"), accessible through (a) our website available at https://flutterby.co/Elnior (the "Website"); and (b) "Elnior", an AI-powered, learner-first microlearning platform created and operated by Flutterby, which curates and personalizes trusted knowledge into short, engaging learning experiences, offered through Elnior application on the Google Play Store and Apple App Store, (the Website and Elnior together, the "Platform"). These terms and conditions ("Terms") govern your access to and use of the Platform and any content, features, forms, communications, or functionality made available through it.

By accessing or using the Platform, you accept and agree to be bound by these Terms and by our Privacy Policy. By creating an account with, accessing, or using Flutterby, you represent and warrant that you meet the minimum age required to use Flutterby in your jurisdiction. In any event, you must be at least 16 years old, unless applicable law requires use at a higher age with valid parental or guardian consent.

If you do not agree to these Terms, you must not access or use the Platform. If you are using the Platform on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

1. Eligibility and Scope

You may use the Platform only in compliance with applicable law and these Terms. You agree not to use the Platform in any manner that could damage, disable, overburden, impair, or compromise the Platform or interfere with any other person's use of the Platform. The Platform is intended for lawful business and informational use. Certain services, offerings, or interactions may be available only in selected jurisdictions and may be subject to additional terms, consents, or eligibility (including age) criteria.

2. Description of Service

The Platform is an AI-powered personal microlearning platform that provides personalised learning journeys based on a user's goals, interests, knowledge level, preferences and pace. The "Services" offered on the Platform may include AI-assisted content curation, bite-sized learning modules, adaptive recommendations, progress tracking, reinforcement and revision tools. We may update, modify, or discontinue features on the Platform at any time, please keep referring to these Terms for tracking any such updates. The Platform is for informational and educational purposes only and does not replace formal education, accredited certifications, professional qualifications or expert advice, nor does it guarantee any specific learning, career or commercial outcome.

3. Account, Forms, and Submitted Information

Where the Platform enables you to submit inquiries, request demos, book services, upload information, apply for roles, or otherwise provide information, you agree that all information submitted by you is true, accurate, current, complete, and lawfully provided.

You must not:

Provide false, misleading, or incomplete information;
Impersonate any person or entity;
Submit information that you are not authorized to disclose.

The Company may suspend, restrict, or reject submissions or access where it reasonably believes that information is inaccurate, unauthorized, unlawful, or creates legal, security, or operational risk.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts that violate these Terms.

4A. Subscription, Payments and Refunds

Some features require a paid subscription. Subscriptions are billed in advance on a recurring basis (monthly or annual). All payments from outside India (barring those related to Apple App Store Purchases in Section 4B below) are processed by Paddle (at www.paddle.com), our authorized Merchant of Record. All payments from inside India are processed by Google LLC (at play.google.com). Prices are listed in your local currency where available and are inclusive of applicable taxes. Any refund(s) will be processed in accordance with our Refund Policy, accessible at https://flutterby.co/refund-policy.

To the extent the Platform enables payments or paid service requests, you agree to provide accurate billing and payment information and authorize the Company or its payment partners to process applicable charges.

4B. Apple App Store Purchases

By making an in-app purchase on our Platform through the Apple App Store or by subscribing to any of our offerings on the Platform through the Apple App Store (such purchase, an "App Store Purchase"), you agree to the following:

Payment. All payments related to an App Store Purchase are processed by Apple through your Apple ID account. Your selected payment method will be charged upon confirmation of purchase.
Subscriptions. Monthly and yearly subscriptions subscribed by way of an App Store Purchase automatically renew at the end of each billing period unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your account will be charged for renewal within 24 hours prior to the end of the current period.
Managing Subscriptions. You may manage, change, or cancel your subscription subscribed by way of an App Store Purchase at any time through your Apple ID Account Settings. Cancelling a subscription subscribed by way of an App Store Purchase prevents future renewals but does not provide a refund for the current subscription period.
One-Time Purchases. Video packs and other one-time digital purchases made by way of an App Store Purchase are made available immediately after successful payment and remain associated with your account, subject to these Terms.
Refunds. All billing, cancellations, and refund requests related to an App Store Purchase are governed by Apple's payment policies. We do not process refunds for purchases made through the Apple App Store; refund requests related to an App Store Purchase must be submitted directly to Apple.
Price Changes. We may change the pricing of subscriptions or digital content from time to time. Any changes to subscription pricing for subscriptions through App Store Purchase will be communicated and applied by Apple in accordance with its policies and will only affect future billing cycles.
License. All digital content purchased through our Platform is licensed, not sold, to you for your personal, non-commercial use. You may not copy, redistribute, resell, or commercially exploit any purchased content except as expressly permitted by these Terms and Conditions.

Please note that these Apple App Store terms are subject to change from time to time. Please visit Apple Media Services Terms and Conditions and Apple's refund policy for more up to date information, which apply at the time of your purchase.

4C. Google Play Store Purchases

By making an in-app purchase on our Platform through the Google Play Store or by subscribing to any of our offerings on the Platform through the Google Play Store (such purchase, a "Play Store Purchase"), you agree to the following:

Payment. Payments for Play Store Purchases are processed through your Google Account and the payment method linked to your Google account (or other payment methods made available by Google). You are responsible for all amounts payable in connection with purchases made through your Google Account.
Purchase Contract. When you purchase our content on Google Play Store, you enter into a separate sale contract with Google LLC. The contract is completed when Google sends you an email confirming your purchase.
Subscriptions. Subscriptions purchased through Google Play Store automatically renew each billing period and may be charged up to 48 hours before the start of the next period. You may cancel at any time before the end of the billing period; cancellation stops future renewals but does not entitle you to a refund for the current period, except where required by law or Google Play's Refund Policy (for example, for defective content).
Refunds. Refunds for Play Store Purchases are governed by Google Play's Refund Policy and applicable law. Except as expressly permitted under that policy or required by law, all sales are final and no returns, replacements or refunds are available. If a refund is granted, the transaction may be reversed and you may lose access to the relevant Product. Refund requests must be submitted directly through Google Play Store at play.google.com.
Defective or Unavailable Content. You should check the Product as soon as reasonably possible after it becomes available and notify Google promptly of any errors or defects. If Google removes or ceases to provide access to purchased content (for example, due to loss of rights, discontinuation, or critical security issues), Google may offer replacement content or a full or partial refund where applicable.
Price Changes. Prices and availability of content on Google Play Store may change before purchase. For subscriptions, Google will notify you of price increases; the increase applies to the next payment after notice, and you may cancel before the end of the current billing period to avoid the higher charge.

Please note that these Google Play Store terms are subject to change from time to time. Please visit Google Play Terms of Service and Google Play's Refund Policy for more up to date information, which apply at the time of your purchase.

5. Intellectual Property

All content, materials, software, text, graphics, logos, icons, audio, video, design elements, trademarks, service marks, trade names, and other materials available on the Platform are owned by or licensed (and not sold) by Flutterby and are protected by applicable intellectual property, unfair competition, and other laws.

Except as expressly permitted in writing, you may not:

Copy, reproduce, modify, republish, upload, post, transmit, distribute, display, frame, scrape, mirror, reverse engineer, or create derivative works from the Platform or its content;
Use any trademarks, logos, or brand elements without prior written consent;
Use data mining, bots, crawlers, or similar tools except as permitted by applicable law and any robots instructions.

All rights not expressly granted are reserved by the Company and its licensors.

6. Acceptable Use

You agree not to:

Use the Platform for any unlawful, fraudulent, deceptive, or unauthorized purpose;
Attempt to gain unauthorized access to systems, accounts, servers, or networks;
Interfere with the security, integrity, availability, or performance of the Platform;
Circumvent or attempt to circumvent access controls or security features;
Harvest or collect information about other users without authorization;
Use the Platform to develop, benchmark, or train competing products where prohibited by law or contract;
Scrape, copy, or redistribute our content;
Harass, abuse, or harm self or other users;
Violate any applicable law, regulation, third-party right, or contractual obligation.

The Company reserves the right to investigate suspected misuse and to suspend or terminate access at its discretion where necessary to protect the Platform, users, legal rights, or systems.

7. Third-Party Links and Services

The Platform may contain links to third-party websites, content, platforms, tools, or services for convenience only. Such links do not imply endorsement, sponsorship, affiliation, or approval by the Company unless expressly stated otherwise. The Company does not control and is not responsible for the availability, content, accuracy, privacy practices, security, or terms of any third-party websites or services. Your access to third-party services is at your own risk and subject to the terms and policies of those third parties.

8. Service Availability and Changes

The Company may modify, suspend, withdraw, restrict, or discontinue any part of the Platform or its functionality at any time, with or without notice, to the extent permitted by law. The Company does not guarantee that the Platform will always be available, uninterrupted, secure, error-free, or compatible with your device, browser, or network. Information on the Platform may be updated, revised, or removed at any time. The Company is under no obligation to update any particular content except where required by applicable law.

9. Privacy and Data Protection

Use of the Platform may involve the collection and processing of personal information in accordance with the Company's Privacy Policy. By using the Platform or submitting information through it, you acknowledge that such processing may occur in accordance with the Privacy Policy and applicable law.

Where you provide information relating to another person, including employee, representative, or colleague, you represent and warrant that you are authorized to do so and that all required notices, consents, approvals, and legal permissions have been obtained.

10. Limitation on Use of AI-Generated Content

The Platform uses artificial intelligence to generate educational content. Such content is provided for personal learning purposes only and does not constitute professional, legal, medical, financial, or other regulated advice. You acknowledge that AI-generated content may contain errors or inaccuracies and agree not to rely on it as a substitute for qualified professional advice. The Company does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content delivered through the Platform.

11. Disclaimers

To the fullest extent permitted by applicable law, the Platform and all content, materials, information, and functionality made available through it are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied (including but not limited to implied warranties of merchantability or fitness for a particular purpose), statutory, or otherwise. Any reliance you place on the Platform or its content is at your own risk. Nothing in these Terms excludes any warranty or liability that cannot be excluded or limited under applicable law.

The Company shall not be responsible or liable for any unauthorised, unlawful, fraudulent, or prohibited use of the Platform. Any such use shall be entirely at the user's own risk, and the user shall remain solely liable for all resulting losses, claims, damages, and consequences thereof.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its affiliates, officers, directors, employees, authorised representatives, agents, licensors, service providers, and advisors shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or loss-of-profit damages, or for loss of data, goodwill, business opportunity, or anticipated savings, arising out of or in connection with your use of, or inability to use, the Platform.

13. Indemnity

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, authorised representatives, agents, licensors, service providers, and advisors from and against any claims, actions, demands, proceedings, losses, liabilities, damages, judgments, costs, and expenses, including reasonable legal fees, arising out of or relating to:

Your breach of these Terms;
Your misuse of the Platform;
Your violation of applicable law or third-party rights;
Any information, materials, or content submitted, uploaded, transmitted, or shared by you;
Your negligence, fraud, misconduct, or unauthorized acts.

14. Suspension and Termination

The Company may, without liability and to the extent permitted by law, suspend, restrict, or terminate your access to the Platform at any time, with or without notice, if it reasonably believes that you have violated these Terms, applicable law, security requirements, or any rights of the Company or third parties. Termination or suspension does not affect provisions that by their nature are intended to survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of laws principles. Subject to applicable law, the courts at Singapore shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms. Nothing in this clause prevents the Company from seeking interim, injunctive, or equitable relief in any competent jurisdiction where necessary to protect its rights, confidential information, intellectual property, systems, or data.

16. Changes to These Terms

The Company may revise these Terms from time to time. Updated Terms will be posted on the Platform with a revised "Last Updated" date. We will also notify you of any significant changes to this through your registered email address or an in-app notification. Changes will become effective upon posting or on the later date stated in the updated Terms. Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law. For material changes affecting ongoing paid services or active contractual flows, the Company may provide additional notice where appropriate.

17. General Provisions

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy.

You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign or transfer its rights and obligations to an affiliate, successor, or in connection with a merger, acquisition, restructuring, or sale of assets.

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and the Company regarding use of the Platform, except where superseded by a separate written agreement.

18. Contact Information

For questions, concerns, or notices relating to these Terms, please contact the Company through the contact page, or by using the contact details published on the Platform.