Refund Policy

At Flutterby Labs Private Limited ("Flutterby"), we want you to love your learning experience. This policy explains when and how refunds are issued for purchases made through our platform.

1. PAYMENTS AND MERCHANT OF RECORD

All purchases are processed by Paddle (paddle.com), our authorized Merchant of Record. Paddle handles all payment processing, invoicing, and tax compliance on our behalf.

2. HOW TO REQUEST A REFUND

Email us at support@flutterby.co with your order ID and reason for the refund request. We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

3. EXCEPTIONS

Refunds may be declined if: there is evidence of abuse of the refund policy; the account has been suspended for Terms of Service violations; or the purchase was made more than 30 days ago.

4. STATUTORY RIGHTS

If you are a consumer in the EU, UK, or another jurisdiction with statutory consumer protection rights (including cooling-off periods), those rights apply in addition to this policy and are not limited by it.

5. CHARGEBACKS

We encourage you to contact us before initiating a chargeback. We are committed to resolving disputes fairly and quickly. Unwarranted chargebacks may result in account suspension.